Bo Edvardsson
A list of authors with biographies, life dates, and future collections of all their books.
Author's Books
9
Service quality
New service development and innovation in the new economy
Palgrave Handbook of Service Management
International Research Symposium on Service Excellence in Management (QUIS)
Involving Customers in New Service Development
Quis 9 Symposium - S0ervice Excellence in Management. Manageing Service Quality, Volume 15, Issue 2
Business Transformation for a Sustainable Future
Back Where We Belong Marketing As the Organization S Core Strategy
